Right to withdraw from the contract

If you wish to withdraw from the purchase within the 14-day return period, please send an email to support@ledtrack.eu with the subject "Withdrawal from Purchase". In your email, copy and fill in the following information:

Which services or goods you want to return: 

Order ID (optional, for faster handling of the request): 

Date of order / Date of receiving goods: 

Name and surname of the consumer/consumers: 

Address of the consumer/consumers: 

Date: 

If you withdraw from the contract, you are required to return the goods to us at your expenses preferably simultaneously with the withdrawal from the contract, no later than 14 days after the delivery of the withdrawal and preferably by shipping the goods to a pickup point (Packeta, DPD, PPL) at Biskupcova 1591/34, 130 00 Praha, Czechia, or by shipping them directly to the address Biskupcova 1591/34, 130 00 Praha, Czechia. Contact details will be provided to you by email after you notify us of your withdrawal from the purchase contract.

You must return the goods undamaged, uncontaminated, unused, and not showing signs of wear, including all accessories and documentation, if possible in the original packaging. You are also required to return to us all gifts and bonuses that you have received on the basis of the canceled contract.

Below is part of the business terms that refer to right to withdraw from the contract, which you can find in full HERE.

Right to withdraw from the contract

6.1. General conditions about withdrawal from the contract. By withdrawing from the concluded contract, the contract is nullified from the beginning, and the parties are obliged to return everything they provided based on the canceled contract. Withdrawal from the contract also nullifies any dependent gift contract. The right to withdraw from the contract can be used under the conditions specified in the terms and conditions, or if so specified by legal regulations.

6.2. Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the day the contract is concluded until the moment you take over the goods, for reasons:

6.2.1. exhaustion of the ordered goods stock,

6.2.2. non-acceptance of goods during its delivery,

6.2.3. abuse of the ordering system of our online store,

6.2.4. providing incorrect information when ordering goods,

6.2.5. ordering goods at a significantly lower price than the usual price, if the goods were offered at this price as a result of an error or mistake in our online store,

6.2.6. other reasons worthy of special consideration.

6.3. Consumer's statutory right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded purchase contract within the period of 14 days from the day

6.3.1. receipt of goods,

6.3.2. receiving the last piece of goods, if you order several pieces of goods within one order that are delivered separately,

6.3.3. receiving the last item or part of the delivery of goods consisting of several items or parts,

6.3.4. receipt of the first delivery of goods, if a regular delivery of goods is agreed for a specified period,

6.3.5. conclusion of the contract, if it is another contract.

6.4. Non-ability to withdraw from the contract. You do not have the right to withdraw from contracts:

6.4.1. for the supply of goods made to your specifications or tailored to your needs,

6.4.2. for the supply of goods in sealed packaging, which are not suitable for return for health protection or hygiene reasons after you have broken the seal,

6.4.3. for the supply of goods that are perishable or goods with a short shelf life, as well as goods that have been irreversibly mixed with other goods after delivery,

6.4.4. for services that have been fully provided,

6.4.5. others, as specified by law.

6.5. Method of withdrawal from the contract. If you have the right to withdraw from the contract and you wish to do so, you can do it in the form of a unilateral legal act, which you will deliver to us, preferably by

6.5.1. by filling out the template form for withdrawal from the contract, which is an annex of the Terms and Conditions and sending it

6.5.1.1. by email to our e-mail address;

6.6. Compliance with the deadline. If you are a consumer, to comply with the deadline for withdrawal from the contract, it is sufficient if you send us the withdrawal on the last day of the period specified for withdrawal from the contract.

6.7. Returning goods after withdrawal from the contract. If you withdraw from the contract, you are required to return the goods to us at your expenses preferably simultaneously with the withdrawal from the contract, no later than 14 days after the delivery of the withdrawal and preferably

6.7.1. by shipping the goods to a pickup point (Packeta, DPD, PPL) at Biskupcova 1591/34, 130 00 Praha, Czechia, or by shipping them directly to the address Biskupcova 1591/34, 130 00 Praha, Czechia. Contact details will be provided to you by email after you notify us of your withdrawal from the purchase contract.

You must return the goods undamaged, uncontaminated, unused, and not showing signs of wear, including all accessories and documentation, if possible in the original packaging. You are also required to return to us all gifts and bonuses that you have received on the basis of the canceled contract.

6.8. Refund after withdrawal from the contract. If you as a consumer withdraw from the contract, we will refund the paid funds to you within 14 days after the delivery of the withdrawal from the contract, but not before you return the goods to us or prove that you have shipped the goods to us. We will refund the paid shipping costs to you only in the amount corresponding to the cheapest comparable method of delivery that we offer. If there is a reduction in the value of the returned goods as a result of handling them differently than necessary to become acquainted with their nature, characteristics, and functionality, the refunded amount will be reduced by the amount by which the value of the goods has decreased. We will refund the money to you in the same manner in which we received it from you, or another method that we agree upon, as long as it does not incur additional costs for you.