Frequently Asked Questions
What webcam can I use?
The best choice is a webcam with Full HD (1920×1080p) resolution or higher and manual focus. You can also use an HD webcam (1280×720p) with manual focus, but in that case the software needs to filter the captured image more heavily, which increases the response time between your head movement and the in-game camera movement.
I haven't tested webcams with automatic focus yet.
In the manual, there is a chapter called "List of tested webcams", where you can see which cameras work well, or find out how to test your own.
How difficult is the setup?
It requires downloading and installing the software and a bit of patience, but the result is absolutely worth it. The written manual is detailed, illustrated with pictures and diagrams, and divided into two parts – the essentials for getting tracking up and running, and a second part with in-depth information on fine-tuning the software for the best possible results. It also includes a section on common issues and their solutions, as well as a list of verified webcams, both of which I keep expanding.
How thoroughly you want to configure the software is entirely up to you. You can check the manual right now and see for yourself.
To go to the guides page, click here.
Won't the tracking points next to my head be distracting?
The LEDs have a limited beam angle. In practice, this means they shine mainly forward and not into your eyes. You might notice them in your peripheral vision, but they definitely won't dazzle you, and you'll quickly forget about them while playing.
Isn't it fragile?
No. In two years of testing, I haven't managed to break anything during normal use. Of course, I've deliberately tested how much stress the parts can withstand, and in the process I've broken or deformed plenty of them—but under regular use, there's nothing to worry about.
How long is the cable to the frame with tracking points?
The cable is at least 190 centimeters long and has a USB-A connector.
Is LEDTrack compatible with PlayStation or Xbox consoles?
No. It requires a webcam and PC software, which consoles do not support.
Can you deliver to my country?
-to be added-
How long will it take for my order to arrive?
-to be added-
How long is the warranty period?
The warranty is 24 months. To file a claim, please fill out the warranty form -here-. -to be added-
How do I make a warranty claim?
-to be added-
Can I buy individual parts?
Currently, individual parts aren't available. If you've lost or broken something, please email me at support@ledtrack.eu
